> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intellixent.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS Capabilities

> Send SMS messages from your automation flows using SMS-capable DialogBot phone numbers.

If your DialogBot phone number supports SMS, you can use the automation platform to send text messages as part of any flow. Trigger them after a call ends, on a schedule, or in response to any other event in your workflow.

<Note>
  SMS capability depends on your phone number's region and type. To confirm whether your number supports texting, contact DialogBot [support](https://intellixent.ai).
</Note>

## What you can send

* Confirmation messages immediately after a call completes
* Follow-up information or links discussed during the call
* Appointment reminders before scheduled events
* Quick status updates or notifications triggered by call outcomes

## Setting up SMS in a flow

<Steps>
  <Step title="Confirm SMS capability">
    Make sure the phone number you plan to send from is SMS-capable. You can check this in **Settings** → **Phone Numbers**, or contact support if you are unsure.
  </Step>

  <Step title="Add the Send SMS action">
    In the flow builder, click **+** to add a new action and search for **Send SMS**. Select the action to open its configuration panel.
  </Step>

  <Step title="Configure the message">
    Choose your SMS-capable number as the sender, set the recipient number (typically mapped from the caller's phone number in the trigger data), and write your message template. Use the **Data to Insert** panel to pull in dynamic values like the caller's name or appointment time.
  </Step>

  <Step title="Set the trigger">
    Position the SMS action in your flow where it makes sense — for example, directly after a **Call Ended** trigger to send a post-call confirmation, or after a calendar action to send a booking confirmation.
  </Step>

  <Step title="Test and publish">
    Test the action using the **Test Action** button to confirm delivery before publishing the flow.
  </Step>
</Steps>

## Best practices

* **Keep messages concise** — SMS has a 160-character limit per segment. Longer messages are split into multiple parts and may incur additional charges.
* **Include opt-out instructions** — depending on your region and use case, regulations may require you to include an opt-out option (for example, "Reply STOP to unsubscribe"). Check the rules for your target audience.
* **Test before scaling** — verify that messages deliver correctly and that dynamic variables resolve as expected before running a large campaign.
* **Monitor delivery rates** — use the **Runs** view to track SMS actions and identify any delivery failures.

<Warning>
  Sending unsolicited SMS messages may violate telecommunications regulations in your region. Always obtain appropriate consent before messaging your contacts.
</Warning>