> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intellixent.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations

> Track and review all text-based interactions with your AI assistants across web widgets, WhatsApp, and test sessions.

Conversations are a record of every text-based chat session between a user and your AI assistant. They are created through your web widget, WhatsApp Business number, and the test chat interface — and stored in one place for review, analysis, and debugging.

<Note>
  Conversations track text-based chat sessions. Phone calls are tracked separately on the **Calls** page.
</Note>

## Where conversations come from

### Web widget

When a visitor uses your embedded web widget (in chat or voice-and-chat mode), each session creates a conversation record.

**What's captured:**

* All messages exchanged during the session
* Variables collected from pre-chat forms
* Variables extracted by the AI during the conversation
* Total cost and token usage
* Session start and end timestamps

### WhatsApp

When a customer messages your WhatsApp Business number, each thread creates a conversation record.

**What's captured:**

* Complete message history
* Customer phone number
* AI assistant responses
* Cost and usage metrics
* 24-hour messaging window status

<Info>
  WhatsApp conversations follow Meta's 24-hour messaging window rules. Within this window your AI can send free-form replies. After 24 hours, you must use an approved template to re-engage. Learn more in the [WhatsApp documentation](/whatsapp/overview).
</Info>

### Test chat

When you test your assistant using the Test Chat interface, each session creates a conversation marked as "Test."

**Useful for:**

* Reviewing how your assistant responds to different inputs
* Debugging conversation flow
* Validating variable collection
* Analysing assistant responses before going live

## Conversation types

| Type           | Badge  | Source                     |
| -------------- | ------ | -------------------------- |
| **Test**       | Orange | Test Chat interface        |
| **Web widget** | Purple | Website embedded widget    |
| **WhatsApp**   | Green  | WhatsApp Business messages |

## What each conversation record contains

* Message history with timestamps
* Variables collected (from pre-chat forms or extracted by the AI)
* Cost and token usage metrics
* Conversation type badge
* Customer identifier (phone number for WhatsApp, session ID for web widget)
* Which assistant handled the conversation

## Accessing conversations

Navigate to **Conversations (chat)** in the sidebar to view all conversation records. The navigation badge shows your total conversation count at a glance.

## Why review conversations?

* **Improve your assistant** — Identify common questions, incorrect answers, and gaps in knowledge bases.
* **Monitor quality** — Spot conversations where the AI didn't meet customer expectations.
* **Track costs** — Review token usage and cost per conversation.
* **Debug flows** — Use test conversations to verify new prompts, tools, and variable collection before releasing changes.

## Next steps

* [View and manage conversations](/conversations/overview) — filter, search, and delete records
* [Set up a web widget](/ai-assistants/web-widget) to start capturing widget conversations
* [Connect WhatsApp Business](/whatsapp/overview) to capture messaging conversations
* [Use test chat](/ai-assistants/testing) to create test conversations