> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intellixent.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbound Calls

> Let your AI assistant answer incoming calls automatically — 24/7, with no hold times or missed inquiries.

When someone dials your DialogBot phone number, your AI assistant picks up instantly, handles the conversation, and gives you a full transcript and analytics when the call ends.

## How it works

<Steps>
  <Step title="Caller dials your number">
    Your AI assistant is reachable on a local, toll-free, or international number you provision through DialogBot — or via a SIP integration with your existing phone system.
  </Step>

  <Step title="AI assistant answers">
    The assistant greets the caller using your configured voice and opening message, then follows your system prompt to handle the conversation — answering FAQs, collecting information, or routing to a human agent.
  </Step>

  <Step title="Optional mid-call actions">
    Depending on how you've configured your assistant, it can:

    * Transfer the caller to a human operator
    * Schedule an appointment on your calendar
    * Check order statuses or look up account data
    * Collect structured information for follow-up
  </Step>

  <Step title="Call ends and data is captured">
    The assistant closes the call politely, or hands off to a queue if needed. You receive a full transcript, recording, and call analytics in your dashboard.
  </Step>
</Steps>

## What you need to get started

<CardGroup cols={2}>
  <Card title="A phone number" icon="phone">
    Provision a number through DialogBot or connect your own via SIP. See [Configuring your inbound assistant](/inbound-calls/configuring).
  </Card>

  <Card title="An AI assistant" icon="robot">
    Create an assistant, set it to inbound mode, and write a system prompt that fits your use case.
  </Card>
</CardGroup>

<Tip>
  Start by provisioning a phone number and linking it to an inbound-configured AI assistant. From there, test by calling the number from your own phone.
</Tip>