# Intellixent

## Docs

- [Configuration best practices](https://docs.intellixent.ai/ai-assistants/assistant-configuration.md): A practical checklist for fine-tuning your assistant's mode, transcriber, model, and other settings for the best call experience.
- [Assistant modes](https://docs.intellixent.ai/ai-assistants/assistant-modes.md): The three voice processing modes available for your AI assistants and when to use each one.
- [Custom mid-call tools](https://docs.intellixent.ai/ai-assistants/custom-tools.md): Create custom API integrations that your AI assistant can use during calls to fetch real-time data or interact with external systems.
- [Flow Builder](https://docs.intellixent.ai/ai-assistants/flow-builder.md): Design conversation flows visually with a drag-and-drop editor — no coding required.
- [System prompt](https://docs.intellixent.ai/ai-assistants/system-prompt.md): How to write an effective system prompt — the core intelligence of your AI assistant.
- [Testing your assistant](https://docs.intellixent.ai/ai-assistants/testing.md): How to test your AI assistant using web calls, phone calls, and inbound testing before going live.
- [Tools and functions](https://docs.intellixent.ai/ai-assistants/tools-and-functions.md): The built-in tools you can give your AI assistant to shape conversation flow and automate actions during calls.
- [Voice selection](https://docs.intellixent.ai/ai-assistants/voice-selection.md): How to select a built-in voice or clone your own for your AI assistant.
- [Web widget](https://docs.intellixent.ai/ai-assistants/web-widget.md): Embed your AI assistant on your website with voice, chat, or hybrid capabilities.
- [What is an AI assistant?](https://docs.intellixent.ai/ai-assistants/what-is-ai-assistant.md): What an AI assistant is, its key components, and how it automates your phone interactions.
- [Generate reply](https://docs.intellixent.ai/api-reference/ai/generate-reply.md): Generate an AI reply to a customer message, keyed by a customer identifier.
- [Create assistant](https://docs.intellixent.ai/api-reference/assistants/create-assistant.md): Create a new AI assistant with your desired configuration.
- [Delete assistant](https://docs.intellixent.ai/api-reference/assistants/delete-assistant.md): Permanently delete an AI assistant from your account.
- [List assistants](https://docs.intellixent.ai/api-reference/assistants/get-assistants.md): Retrieve all AI assistants for your account with pagination.
- [Update assistant](https://docs.intellixent.ai/api-reference/assistants/update-assistant.md): Update an existing AI assistant's configuration.
- [Authentication](https://docs.intellixent.ai/api-reference/authentication.md): Authenticate your API requests using Bearer tokens.
- [Delete call](https://docs.intellixent.ai/api-reference/calls/delete-call.md): Permanently delete a call record and its associated data.
- [Get call](https://docs.intellixent.ai/api-reference/calls/get-call.md): Retrieve details for a specific call by ID.
- [List calls](https://docs.intellixent.ai/api-reference/calls/get-calls.md): Retrieve a paginated list of calls with filtering options.
- [Make a call](https://docs.intellixent.ai/api-reference/calls/make-phone-call.md): Initiate an outbound phone call using one of your AI assistants.
- [Create campaign](https://docs.intellixent.ai/api-reference/campaigns/create-campaign.md): Create a new outbound calling campaign.
- [List campaigns](https://docs.intellixent.ai/api-reference/campaigns/get-campaigns.md): Retrieve all outbound calling campaigns for your account.
- [Update status](https://docs.intellixent.ai/api-reference/campaigns/update-status.md): Start or stop a campaign.
- [Create conversation](https://docs.intellixent.ai/api-reference/conversations/create-conversation.md): Start a new chat conversation session with an AI assistant.
- [List conversations](https://docs.intellixent.ai/api-reference/conversations/list-conversations.md): Retrieve a paginated list of chat conversations.
- [Send message](https://docs.intellixent.ai/api-reference/conversations/send-message.md): Send a message in an existing conversation and receive the AI's response.
- [Introduction](https://docs.intellixent.ai/api-reference/introduction.md): Overview of the DialogBot API and how to get started.
- [Create document](https://docs.intellixent.ai/api-reference/knowledgebases/create-document.md): Add a document to a knowledge base.
- [Create knowledge base](https://docs.intellixent.ai/api-reference/knowledgebases/create-knowledgebase.md): Create a new knowledge base to store documents for your assistants.
- [List knowledge bases](https://docs.intellixent.ai/api-reference/knowledgebases/get-knowledgebases.md): Retrieve all knowledge bases on your account.
- [Create lead](https://docs.intellixent.ai/api-reference/leads/create.md): Add a lead to a campaign for outbound calling.
- [Delete lead](https://docs.intellixent.ai/api-reference/leads/delete.md): Permanently delete a lead from a campaign.
- [List leads](https://docs.intellixent.ai/api-reference/leads/get-lead.md): Retrieve a paginated list of leads with filtering options.
- [Update lead](https://docs.intellixent.ai/api-reference/leads/update-lead.md): Update the phone number, status, campaign, or variables of a lead.
- [Create tool](https://docs.intellixent.ai/api-reference/mid-call-tools/create-tool.md): Create a new mid-call tool that assistants can call during conversations.
- [List tools](https://docs.intellixent.ai/api-reference/mid-call-tools/get-tools.md): Retrieve all mid-call tools on your account.
- [Get phone numbers](https://docs.intellixent.ai/api-reference/phone-numbers/get-phone-numbers.md): Retrieve all phone numbers on your account.
- [Purchase number](https://docs.intellixent.ai/api-reference/phone-numbers/purchase-phone-number.md): Purchase a phone number and add it to your account.
- [Release number](https://docs.intellixent.ai/api-reference/phone-numbers/release-phone-number.md): Release a phone number and cancel its subscription.
- [Search numbers](https://docs.intellixent.ai/api-reference/phone-numbers/search-phone-numbers.md): Search for available phone numbers you can purchase.
- [Send SMS](https://docs.intellixent.ai/api-reference/sms/send-sms.md): Send an SMS message from one of your phone numbers.
- [Conversation Ended Webhook](https://docs.intellixent.ai/api-reference/webhooks/conversation-ended-webhook.md): Receive chat conversation data and extracted variables when a WhatsApp or web widget conversation ends.
- [Post-Call Webhook](https://docs.intellixent.ai/api-reference/webhooks/post-call-webhook.md): Receive call data, transcripts, and extracted variables after each call completes.
- [Get senders](https://docs.intellixent.ai/api-reference/whatsapp/get-senders.md): List your WhatsApp Business sender accounts.
- [Send freeform](https://docs.intellixent.ai/api-reference/whatsapp/send-freeform.md): Send a free-text WhatsApp message within an active 24-hour session.
- [Send template](https://docs.intellixent.ai/api-reference/whatsapp/send-template.md): Send a WhatsApp message using a pre-approved message template.
- [Building Flows](https://docs.intellixent.ai/automation-platform/building-flows.md): Learn how to create automation flows using triggers and actions in the DialogBot visual builder.
- [Autocalls Tool](https://docs.intellixent.ai/automation-platform/calls-related/autocalls-tool.md): Connect your AI calling system to automation flows using DialogBot triggers and actions.
- [Common Integrations](https://docs.intellixent.ai/automation-platform/calls-related/common-integrations.md): Connect DialogBot to Google Sheets, calendars, CRMs, Slack, and other tools using the no-code automation platform.
- [SMS Capabilities](https://docs.intellixent.ai/automation-platform/calls-related/sms-capabilities.md): Send SMS messages from your automation flows using SMS-capable DialogBot phone numbers.
- [Debugging Runs](https://docs.intellixent.ai/automation-platform/debugging-runs.md): Inspect individual flow executions to find and fix errors in your automations.
- [Introduction](https://docs.intellixent.ai/automation-platform/introduction.md): Build AI call automation workflows without writing code using DialogBot  visual flow builder.
- [Passing Data](https://docs.intellixent.ai/automation-platform/passing-data.md): Use output data from earlier steps as inputs to later steps in your automation flows.
- [Publishing](https://docs.intellixent.ai/automation-platform/publishing-flows.md): Make your automation changes live by publishing your flow.
- [Version history](https://docs.intellixent.ai/automation-platform/versioning.md): Understand how DialogBot tracks draft and published versions of your automation flows.
- [Automation](https://docs.intellixent.ai/automation/overview.md): Build no-code workflows that trigger actions automatically when calls end, leads arrive, or other events occur in DialogBot .
- [Webhooks & API](https://docs.intellixent.ai/automation/webhook-api.md): Use webhooks and the DialogBot REST API to build custom integrations, sync data in real time, and extend platform functionality.
- [Creating a Campaign](https://docs.intellixent.ai/campaigns/creating-campaigns.md): A step-by-step guide to setting up an automated calling campaign from scratch.
- [Campaigns](https://docs.intellixent.ai/campaigns/index.md): Automate calls to multiple leads with scheduling, retry logic, and real-time monitoring — all driven by your AI assistant.
- [Conversations](https://docs.intellixent.ai/conversations/overview.md): Track and review all text-based interactions with your AI assistants across web widgets, WhatsApp, and test sessions.
- [Custom Dashboards](https://docs.intellixent.ai/custom-dashboards/overview.md): Build personalised analytics views with drag-and-drop widgets to track the metrics that matter most to your business.
- [Core concepts](https://docs.intellixent.ai/getting-started/core-concepts.md): The fundamental building blocks of DialogBot — system prompts, voices, and how an AI assistant comes together.
- [Understanding billing](https://docs.intellixent.ai/getting-started/understanding-billing.md): How DialogBot billing works — call minutes calculation, phone number rentals, and monitoring your usage.
- [Configuring](https://docs.intellixent.ai/inbound-calls/configuring.md): Set up your inbound AI assistant with the right prompt, voice, and tools to handle incoming calls.
- [Inbound Calls](https://docs.intellixent.ai/inbound-calls/overview.md): Let your AI assistant answer incoming calls automatically — 24/7, with no hold times or missed inquiries.
- [Welcome to DialogBot](https://docs.intellixent.ai/introduction.md): Automate phone calls, WhatsApp messages, and outreach campaigns with AI-powered voice assistants.
- [How it works](https://docs.intellixent.ai/introduction/how-it-works.md): The technical flow behind how DialogBot processes live phone conversations using AI.
- [Key terminology](https://docs.intellixent.ai/introduction/key-terminology.md): Essential terms and concepts you need to know to use DialogBot effectively.
- [What is DialogBot?](https://docs.intellixent.ai/introduction/what-is-platform.md): An overview of the DialogBOT AI voice automation platform and what it can do for your business.
- [Importing Leads](https://docs.intellixent.ai/leads/importing-leads.md): Upload large contact lists from CSV or Excel files with automatic validation, background processing, and error reporting.
- [Leads](https://docs.intellixent.ai/leads/index.md): Manage the contacts your campaigns will call, including primary and secondary numbers, custom variables, and status tracking.
- [Managing Leads](https://docs.intellixent.ai/leads/managing-leads.md): Create, edit, and organise leads with custom variables, secondary contacts, and manual status control.
- [Campaigns](https://docs.intellixent.ai/outbound-calls/campaigns.md): Create and manage outbound calling campaigns — define who gets called, when, and how many times.
- [Mass Dialing](https://docs.intellixent.ai/outbound-calls/mass-dialing.md): Run high-volume outbound campaigns with parallel dialing while staying within compliance guidelines.
- [Outbound Calls](https://docs.intellixent.ai/outbound-calls/overview.md): Automatically call leads and customers using your AI assistant — for sales, reminders, follow-ups, and more.
- [Purchasing & Managing](https://docs.intellixent.ai/phone-numbers/purchasing-and-managing.md): Purchase, provision, and manage phone numbers for your AI assistants — including custom provisioning for numbers not listed on the platform.
- [Number Types](https://docs.intellixent.ai/phone-numbers/types.md): Understand the three types of phone numbers you can use with DialogBot : dedicated numbers, SIP integration, and Caller ID.
- [Phone System Integrations](https://docs.intellixent.ai/provisioning/phone-system-integrations.md): Connect DialogBot to your existing PBX or VoIP infrastructure using SIP trunks, and learn how hybrid setups work.
- [SIP Integration](https://docs.intellixent.ai/provisioning/sip-trunking/sip-integration.md): Connect your existing phone numbers and SIP provider to DialogBot — use your own carrier, keep your numbers, and reduce call costs.
- [AI Behavior](https://docs.intellixent.ai/troubleshooting/ai-behavior.md): Troubleshoot and tune your AI assistant's conversation behavior — fix misunderstandings, unnatural flow, and repetitive responses.
- [Billing](https://docs.intellixent.ai/troubleshooting/billing.md): Understand unexpected charges, track usage, and learn about DialogBot refund and cancellation policies.
- [Call Quality](https://docs.intellixent.ai/troubleshooting/call-quality.md): Troubleshoot audio quality, latency, and connection issues affecting your AI assistant's calls.
- [Campaigns](https://docs.intellixent.ai/troubleshooting/campaigns.md): Troubleshoot campaign startup errors, call failures, retry logic problems, and goal tracking issues.
- [WhatsApp](https://docs.intellixent.ai/troubleshooting/whatsapp.md): Troubleshoot WhatsApp Business sender setup, template approvals, message delivery failures, and quality rating issues.
- [Conversations](https://docs.intellixent.ai/whatsapp/conversations.md): View and manage AI-powered WhatsApp conversations, including message history, media, and performance metrics.
- [WhatsApp](https://docs.intellixent.ai/whatsapp/overview.md): Connect your AI assistant to WhatsApp Business for automated, AI-powered customer conversations.
- [Senders](https://docs.intellixent.ai/whatsapp/senders.md): Create and manage WhatsApp Business senders — the phone numbers your AI assistant uses to send and receive messages.
- [Templates](https://docs.intellixent.ai/whatsapp/templates.md): Create and manage WhatsApp message templates — required by Meta for all business-initiated conversations.