> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intellixent.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Mass Dialing

> Run high-volume outbound campaigns with parallel dialing while staying within compliance guidelines.

Because your AI assistant handles calls automatically, you can dial large batches of leads simultaneously — no additional agents required. This page covers how to manage high-volume campaigns safely and effectively.

## Handling high-volume campaigns

**Uploading large contact lists:**
If your plan supports it, import thousands of contacts from a CSV or connect your CRM directly. There's no need to split large lists manually — the campaign handles queuing and scheduling automatically.

**Parallel dialing:**
A single campaign can place multiple concurrent calls at the same time. This lets you work through large lead lists quickly, but it comes with compliance responsibilities.

<Warning>
  Some regions have regulations limiting automated or cold-call volumes. Before launching a high-volume campaign, check the rules in each country or region you're calling into.
</Warning>

## Preventing spam flags

High call volumes can trigger spam detection or carrier blocks if not managed carefully.

**Stagger your calls:**
Avoid launching thousands of calls simultaneously. Use a reasonable call pace with short intervals between batches to reduce the risk of spam flags or network blocks.

**Use verified caller IDs:**
All numbers used as caller ID must be verified and legally authorized for use. If you rotate caller IDs across a campaign, ensure every number in the rotation meets these requirements.

## Real-time monitoring

While a campaign is running, your dashboard shows:

* Number of calls currently active
* Answer rates and no-answer rates
* Average call duration
* Campaign progress against total leads

**Pause when something looks off:**
If you see unusually high no-answer rates, negative response patterns, or unexpected call failures, pause the campaign. Review your script, lead quality, or calling hours before resuming.

<Tip>
  If a large portion of calls are going unanswered, try shifting your calling window to different hours. Voicemail rates tend to be lower mid-morning and early afternoon on weekdays.
</Tip>

<Note>
  High-volume dialing can consume call minutes quickly. Monitor your usage in the dashboard and review your plan limits before launching campaigns with thousands of leads.
</Note>