> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intellixent.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Outbound Calls

> Automatically call leads and customers using your AI assistant — for sales, reminders, follow-ups, and more.

DialogBot lets your AI assistant place calls on your behalf at scale. Instead of a human agent working through a contact list manually, your assistant dials leads automatically, handles the conversation, and records the outcome — all without your intervention.

## What outbound calls are used for

<CardGroup cols={3}>
  <Card title="Sales & marketing" icon="chart-line">
    Reach out to prospective customers, introduce offers, and qualify leads before passing them to your sales team.
  </Card>

  <Card title="Reminders & collections" icon="bell">
    Remind customers of upcoming appointments, overdue payments, or subscription renewals.
  </Card>

  <Card title="Customer follow-ups" icon="handshake">
    Run post-purchase check-ins, satisfaction surveys, or re-engagement sequences.
  </Card>
</CardGroup>

## The four building blocks

Every outbound operation in DialogBot is made up of these components:

<AccordionGroup>
  <Accordion title="Leads list" icon="users">
    A list of phone numbers you want to call, typically with additional data like names, account IDs, or custom fields. You can import leads from a CSV, connect a CRM, or add them manually.
  </Accordion>

  <Accordion title="Campaign" icon="bullhorn">
    The campaign controls who gets called, how many times, and during which time windows. It ties your leads list to an AI assistant and defines retry logic.
  </Accordion>

  <Accordion title="AI assistant" icon="robot">
    The assistant handles the actual conversation, guided by the system prompt and call script you write. It adapts to caller responses in real time.
  </Accordion>

  <Accordion title="Caller ID" icon="id-card">
    The number that appears on the recipient's phone. This can be a number you've rented through Intellixent, a verified existing line, or a number passed through a SIP integration.
  </Accordion>
</AccordionGroup>

## Getting started

1. **Create an AI assistant** configured for outbound calls, with a system prompt tailored to your use case (sales, reminders, collections, etc.).
2. **Assign a caller ID** — either a number rented through DialogBot or a verified existing number.
3. **Create a campaign**, add your leads, and configure scheduling and retry settings.
4. **Launch** the campaign and monitor call results in your dashboard.

<Note>
  Each campaign is linked to a single AI assistant. If your script needs to change significantly between campaigns, create a separate assistant for each use case.
</Note>