Post-Call Webhook

DialogBot sends a POST request to your configured webhook URL immediately after each call finishes. The payload includes the call transcript, duration, status, and any variables your AI assistant extracted from the conversation.

Setup

Open assistant settings

Go to your assistant in the dashboard and navigate to Post-Call Actions.

Enter your webhook URL

Paste the URL of your server endpoint that will receive the webhook.

Enable the webhook

Toggle Post call webhook on.

Define extracted variables (optional)

Add custom variables for the AI to extract from each conversation (e.g., lead_quality, next_action).

You can also enable or disable this webhook via the API using the Enable Inbound Webhook endpoint.

Webhook options

Option	Description
Send webhook only on completed	Only send for calls with status `completed` — skips busy, failed, etc.
Include recording in webhook	Adds a `recording_url` field to the payload

Payload fields

integer

Unique identifier of the call.

string

Customer phone number in E.164 format (e.g. +1234567890), or null if unavailable.

string

Phone number used by the assistant, or null.

integer

Call duration in seconds.

string

Final call status: completed, busy, or failed.

object

Variables extracted by the AI based on your post-call schema configuration.

Show Example fields

boolean

Whether the call objective was achieved.

string

Short call summary.

string | number | boolean

Any custom variable you defined.

object

Variables passed to the assistant before the call started.

array

Array of transcript objects with text, sender (bot or human), and timestamp fields.

string

Human-readable transcript with AI: and Customer: prefixes.

string

URL to download the call recording. Only present if Include recording in webhook is enabled.

string

ISO 8601 timestamp when the call started.

string

ISO 8601 timestamp when the call ended.

object

Lead information. Only present for campaign calls.

Show Lead fields

integer

Lead ID.

string

Lead phone number.

object

Variables associated with the lead.

string

Lead status.

integer

Number of call attempts made.

object

Campaign details including name, status, allowed hours, and retry settings.

array

Transfer calls made during this call. Only present if transfers occurred.

Show Transfer fields

integer

Transfer call ID.

string

Transfer status.

string

Number the call was transferred to.

integer

Transfer duration in seconds.

string

Recording URL if available.

Example payload

{
  "id": 12345,
  "customer_phone": "+1234567890",
  "assistant_phone": "+1987654321",
  "duration": 125,
  "status": "completed",
  "extracted_variables": {
    "status": true,
    "summary": "Customer interested in product demo",
    "lead_quality": "high",
    "next_action": "schedule_demo"
  },
  "input_variables": {
    "customer_name": "John Doe",
    "product_interest": "Pro Plan"
  },
  "transcript": [
    { "text": "Hello, this is Sarah from Intellixent.", "sender": "bot", "timestamp": 1756812511.3 },
    { "text": "Hi, thanks for calling.", "sender": "human", "timestamp": 1756812514.1 }
  ],
  "formatted_transcript": "AI: Hello, this is Sarah from Intellixent.\nCustomer: Hi, thanks for calling.",
  "recording_url": "https://portal.intellixent.ai/storage/recordings/call-12345.mp4",
  "created_at": "2025-01-15T10:30:00.000000Z",
  "finished_at": "2025-01-15T10:32:05.000000Z"
}

Overview

Assistants

Calls

Campaigns & Leads

Conversations

Messaging

Phone Numbers

Knowledge & Tools

Webhooks

Setup

Webhook options

Payload fields

Example payload

​Setup

​Webhook options

​Payload fields

​Example payload

Setup

Webhook options

Payload fields

Example payload