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Intellixent sends a POST request to your configured webhook URL immediately after each call finishes. The payload includes the call transcript, duration, status, and any variables your AI assistant extracted from the conversation.

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Setup

1

Open assistant settings

Go to your assistant in the dashboard and navigate to Post-Call Actions.
2

Enter your webhook URL

Paste the URL of your server endpoint that will receive the webhook.
3

Enable the webhook

Toggle Post call webhook on.
4

Define extracted variables (optional)

Add custom variables for the AI to extract from each conversation (e.g., lead_quality, next_action).
You can also enable or disable this webhook via the API using the Enable Inbound Webhook endpoint.

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Webhook options

OptionDescription
Send webhook only on completedOnly send for calls with status completed — skips busy, failed, etc.
Include recording in webhookAdds a recording_url field to the payload

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Payload fields

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id
integer
Unique identifier of the call.
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customer_phone
string
Customer phone number in E.164 format (e.g. +1234567890), or null if unavailable.
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assistant_phone
string
Phone number used by the assistant, or null.
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duration
integer
Call duration in seconds.
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status
string
Final call status: completed, busy, or failed.
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extracted_variables
object
Variables extracted by the AI based on your post-call schema configuration.
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input_variables
object
Variables passed to the assistant before the call started.
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transcript
array
Array of transcript objects with text, sender (bot or human), and timestamp fields.
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formatted_transcript
string
Human-readable transcript with AI: and Customer: prefixes.
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recording_url
string
URL to download the call recording. Only present if Include recording in webhook is enabled.
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created_at
string
ISO 8601 timestamp when the call started.
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finished_at
string
ISO 8601 timestamp when the call ended.
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lead
object
Lead information. Only present for campaign calls.
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transfers
array
Transfer calls made during this call. Only present if transfers occurred.

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Example payload

{
  "id": 12345,
  "customer_phone": "+1234567890",
  "assistant_phone": "+1987654321",
  "duration": 125,
  "status": "completed",
  "extracted_variables": {
    "status": true,
    "summary": "Customer interested in product demo",
    "lead_quality": "high",
    "next_action": "schedule_demo"
  },
  "input_variables": {
    "customer_name": "John Doe",
    "product_interest": "Pro Plan"
  },
  "transcript": [
    { "text": "Hello, this is Sarah from Intellixent.", "sender": "bot", "timestamp": 1756812511.3 },
    { "text": "Hi, thanks for calling.", "sender": "human", "timestamp": 1756812514.1 }
  ],
  "formatted_transcript": "AI: Hello, this is Sarah from Intellixent.\nCustomer: Hi, thanks for calling.",
  "recording_url": "https://portal.intellixent.ai/storage/recordings/call-12345.mp4",
  "created_at": "2025-01-15T10:30:00.000000Z",
  "finished_at": "2025-01-15T10:32:05.000000Z"
}