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If your Intellixent phone number supports SMS, you can use the automation platform to send text messages as part of any flow. Trigger them after a call ends, on a schedule, or in response to any other event in your workflow.
SMS capability depends on your phone number’s region and type. To confirm whether your number supports texting, contact Intellixent support.

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What you can send

  • Confirmation messages immediately after a call completes
  • Follow-up information or links discussed during the call
  • Appointment reminders before scheduled events
  • Quick status updates or notifications triggered by call outcomes

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Setting up SMS in a flow

1

Confirm SMS capability

Make sure the phone number you plan to send from is SMS-capable. You can check this in Settings → Phone Numbers, or contact support if you are unsure.
2

Add the Send SMS action

In the flow builder, click + to add a new action and search for Send SMS. Select the action to open its configuration panel.
3

Configure the message

Choose your SMS-capable number as the sender, set the recipient number (typically mapped from the caller’s phone number in the trigger data), and write your message template. Use the Data to Insert panel to pull in dynamic values like the caller’s name or appointment time.
4

Set the trigger

Position the SMS action in your flow where it makes sense — for example, directly after a Call Ended trigger to send a post-call confirmation, or after a calendar action to send a booking confirmation.
5

Test and publish

Test the action using the Test Action button to confirm delivery before publishing the flow.

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Best practices

  • Keep messages concise — SMS has a 160-character limit per segment. Longer messages are split into multiple parts and may incur additional charges.
  • Include opt-out instructions — depending on your region and use case, regulations may require you to include an opt-out option (for example, “Reply STOP to unsubscribe”). Check the rules for your target audience.
  • Test before scaling — verify that messages deliver correctly and that dynamic variables resolve as expected before running a large campaign.
  • Monitor delivery rates — use the Runs view to track SMS actions and identify any delivery failures.
Sending unsolicited SMS messages may violate telecommunications regulations in your region. Always obtain appropriate consent before messaging your contacts.