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After starting a campaign, allow 10–15 minutes before expecting calls to begin. The system needs time to initialize and queue leads.

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Campaign Won’t Start

Your assistant needs a phone number assigned before it can make outbound calls.
  1. Go to your Assistant Settings → General → Phone Number Configuration
  2. Assign a platform number, configure a SIP trunk, or set a Caller ID
  3. Save the assistant settings
  4. Return to your campaign and try starting it again
Your account balance is too low to cover the estimated cost of the campaign.
  1. Check your current balance in the Billing section
  2. Add funds to your account
  3. Return to the campaign and click Start
The campaign has no eligible leads left to dial.
  1. Add leads manually or import them from a CSV file
  2. Verify that your leads have valid, properly formatted phone numbers
  3. Check that leads aren’t all already marked as completed
  4. Review the “Mark complete when no leads” setting to confirm it matches your intent

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No Calls Being Made

The campaign may be outside its allowed calling window.
  • Confirm the current time falls within your configured allowed calling hours
  • Check that today is an allowed calling day
  • Verify the assistant’s timezone is set correctly and matches the schedule you intended
If all of these are correct, adjust the allowed hours or wait until the next allowed time window.
If all primary leads have been attempted the maximum number of times (and secondary contacts have been tried), the campaign will sit idle.
  • Add more leads to the campaign
  • Review your retry settings — you may have set maximum retries too low
  • Check goal-based retry settings if you’re using goal completion to control retry behavior

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Call Failures and Low Answer Rates

Common causes include invalid numbers, network issues, or carrier restrictions.
  1. Clean your lead data — remove numbers that are malformed or known invalid
  2. Check number format — all numbers must be in E.164 format (e.g., +1234567890)
  3. Test individual leads — use the manual test call feature to call a specific number and check whether it connects
  4. Contact support if failures persist after cleaning your data
This is usually a timing or lead quality issue, not a platform problem.
  1. Adjust calling hours — test different time windows; late morning and early afternoon often have higher answer rates
  2. Increase the retry interval — space out attempts so you’re not calling the same person multiple times in a short window
  3. Verify lead quality — confirm numbers are current and that contacts are likely to answer
  4. Review Caller ID setup — ensure your outbound number displays a professional caller ID rather than an unknown or flagged number

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Retry Logic Problems

  1. Reduce Max Retries to 2–3 attempts
  2. Increase the retry interval to space calls 2–4 hours apart
  3. Disable voicemail retry if reaching voicemail should count as a completed attempt
  4. Review goal variables to ensure leads are being marked complete when appropriate
  1. Increase Max Retries up to 5 attempts
  2. Enable voicemail retry to keep attempting until a human is reached
  3. Adjust the retry interval to try different times of day
  4. For high-value prospects, enable goal-based retry so the campaign keeps trying until the goal is met

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Goal Completion Issues

The Retry until goal completed feature relies on post-call variable extraction. If it isn’t working:
  1. Confirm post-call variables are configured in your assistant settings
  2. Ensure the variable tracking your goal is a boolean type
  3. Check that the variable name in your campaign settings matches the name in your assistant exactly (case-sensitive)
  4. Run manual test calls and verify the assistant is correctly extracting the variable
Test variable extraction with manual calls before running a full campaign.
  1. Review call transcripts for the leads in question to see how the AI interpreted the conversation
  2. Test your variable definitions with sample calls using different conversation outcomes
  3. Refine your system prompt to give the AI clearer criteria for what counts as goal completion
  4. Update the variable description in your assistant settings to be more specific

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Performance Optimization

Slow progress usually comes from conservative settings or a high failure rate.
  • Create multiple smaller campaigns to process leads in parallel
  • Optimize your calling window — focus on peak answer hours
  • Clean your lead list — removing bad numbers reduces wasted time
  • Extend allowed calling hours if your compliance situation permits
  1. Deduplicate your lead list before importing — check for number format variations (e.g., +15551234567 vs. 15551234567)
  2. Use a deduplication tool to identify records that represent the same person
  3. Standardize all numbers to E.164 format before importing

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Error Messages

ErrorWhat to do
”Campaign is already in progress”The campaign is running. Pause it first before making changes.
”Campaign is not running”The campaign is paused or stopped. Click Start to resume calling.
”Assistant timezone not set”Set a timezone in your assistant settings before creating or starting the campaign.

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Before Contacting Support

Gather the following to help the support team resolve your issue quickly:
  • Campaign ID and name
  • The exact error message you received
  • Steps you took before the issue occurred
  • What you expected to happen vs. what actually happened
  • Your assistant configuration and the phone number assigned to it