External numbers supported — You can now bring your own mobile number to WhatsApp. Use a platform number or connect your existing mobile number with SMS or voice verification.
How it works
Create a WhatsApp sender
Register a phone number with the WhatsApp Business API. You can use a platform number purchased through Intellixent or bring your own mobile number.
Connect an AI assistant
Link an assistant to your sender so incoming messages are handled automatically.
Create message templates
Submit pre-approved templates to Meta for outbound conversations. Approval typically takes minutes to 24 hours.
Key components
WhatsApp senders
Phone numbers registered for WhatsApp Business messaging.
Message templates
Pre-approved message formats for business-initiated conversations.
Conversations
Full history of AI-powered customer interactions via WhatsApp.
Understanding WhatsApp messaging rules
The 24-hour messaging window
When a customer messages you, a 24-hour window opens. During this window you can send free-form replies. Once the window closes, you must use an approved template to re-engage the customer.
| Scenario | What you can send |
|---|---|
| Within 24 hours of customer’s last message | Any free-form message |
| After 24 hours | Approved template messages only |
| Starting a new conversation | Approved template messages only |
Quality rating and messaging limits
Meta monitors your messaging quality and adjusts your daily send limits accordingly. New senders start with a low limit that increases as you maintain a good quality rating.| Quality level | Daily message limit |
|---|---|
| New sender | ~250 messages |
| Low quality | 1,000 messages |
| Medium quality | 10,000 messages |
| High quality | 100,000+ messages |
Supported features
Messaging
- Platform numbers — purchase numbers directly through Intellixent with automated verification
- External numbers — bring your own mobile number and verify via SMS or voice call
- AI-powered automated replies
- Template messages (Utility, Marketing, Authentication)
- Voice Call Request templates — request permission to call via WhatsApp
Media and vision
- Image analysis — When a customer sends an image, your AI assistant can analyze it using vision-capable models (OpenAI, Claude, Gemini) and respond to the image content.
- Voice message transcription — Incoming voice notes are automatically transcribed based on your assistant’s language settings. The transcribed text is sent to the AI just like a regular message.
- Media attachments — All inbound media (images, audio, video, documents) are stored as attachments on the conversation and accessible from your dashboard.
Coming soon
- WhatsApp voice calls
Next steps
- Create a WhatsApp sender to register your number
- Set up message templates for outbound conversations
- View conversation history to monitor AI performance