Number type options
When creating a sender, choose between two number types:Platform numbers
Purchase a number through Intellixent. Verification is handled automatically using AI-assisted voice verification.Best for: Businesses that want a dedicated business line with automated setup.
External numbers
Use your own existing mobile number. You verify ownership by receiving an SMS or voice call with a 6-digit code.Best for: Businesses that want to use a number they already own.
Creating a sender
Navigate to WhatsApp Senders → Create Sender and select your number type to begin.Platform number setup
Pre-verify your number
- Select an available phone number (only “normal” type numbers not already used for WhatsApp are shown).
- Enter a Display Name for your business — this is what customers will see.
- Optionally add business profile information (about, description, address, category).
- Click Start Verification.
Select your verified number
Once verification completes, your number appears in the “Verified Numbers Ready” section. Select it and click Continue to WhatsApp Connection.
Connect to WhatsApp Business
This step connects your verified number through Meta’s Embedded Signup flow.
- When the Meta popup appears, click Add new number — do not enter a number manually.
- Select your pre-verified number from the dropdown.
- Complete the remaining steps in Facebook’s flow (business verification, permissions, etc.).
- You will be redirected back automatically when finished.
External number setup
Before you begin, make sure you have:
- Your phone nearby to receive a verification code
- SMS or calls enabled on the number
- A number not currently registered with WhatsApp or WhatsApp Business app
- A Facebook account to complete the setup
Enter your phone number
- Enter your number in international format (e.g., +1 555 123 4567).
- Enter a Display Name for your business.
- Click Continue.
Login with Facebook
Click Login with Facebook. A popup will open — make sure popups are allowed for this site.
Create a WhatsApp Business Account
Follow the prompts to create a new WhatsApp Business Account. Do not select an existing account.
Verify with SMS or voice call
You will receive a 6-digit code via SMS or voice call. Enter it to verify your number.
Troubleshooting external numbers
Popup blocked
Popup blocked
Allow popups for this site in your browser settings, then try again.
Not receiving verification code
Not receiving verification code
Wait 60 seconds, then switch to the voice call option. Make sure your phone has signal.
Number already registered with WhatsApp
Number already registered with WhatsApp
If this number is currently active on WhatsApp or WhatsApp Business app, you must delete that account first before using the number with WhatsApp Business API.
Facebook login issues
Facebook login issues
Make sure you are logged into the correct Facebook account, or try a different browser.
Sender status
| Status | Meaning |
|---|---|
| Online | Fully operational. You can send and receive messages. |
| Connecting | Being initialized. Usually resolves in a few seconds. |
| Pending | Awaiting verification or Meta approval. |
| Offline | Manually disabled. Messages cannot be sent or received. |
| Suspended | Suspended by Meta due to policy violations. |
| Failed | Setup failed. Check the error message for details. |
Sender configuration
Connect an AI assistant
Once your sender is online, link an AI assistant to handle incoming messages automatically:- Edit your WhatsApp sender.
- Select an assistant from the dropdown.
- Enable the AI Enabled toggle.
- Save changes.
Business profile
Customize how your business appears to customers in WhatsApp:| Field | Description |
|---|---|
| Display Name | Your business name shown in chats |
| About | Short description (max 139 characters) |
| Description | Detailed description of your business |
| Address | Business address |
| Business Category | Industry category (Automotive, Medical, Retail, etc.) |
| Logo | Business logo image |
| Banner | Banner image for your profile |
| Websites | Links to your websites |
| Contact Information | Additional email and phone contacts |
Quality rating and messaging limits
Meta tracks your messaging quality and adjusts your daily limits based on how customers respond to your messages.What affects your quality rating
- Block rates (customers blocking your number)
- Spam reports
- Response rates
- Customer feedback
Messaging tiers
| Tier | Daily limit | How to reach it |
|---|---|---|
| Tier 1 | ~250 messages | New sender |
| Tier 2 | 1,000 messages | Maintain quality for 7 days |
| Tier 3 | 10,000 messages | Consistent high quality |
| Tier 4 | 100,000+ messages | Enterprise-level quality |
Troubleshooting
Verification failed
Verification failed
Meta may have temporarily blocked requests. Wait a few minutes before retrying, or try a different phone number.
Sender stuck in Pending
Sender stuck in Pending
- Confirm you completed the Meta signup flow.
- Ensure you selected the correct pre-verified number.
- Contact support if the issue persists after a few minutes.
Sender suspended
Sender suspended
- Review the suspension reason in your sender details.
- Address any policy violations.
- Contact Meta support to submit an appeal.
Next steps
- Create message templates for outbound messaging
- Review conversation history to monitor AI performance